My Nest Hub has a grey screen with G on it today, cannot factory reset as suggested in another post. It will prompt to reset then go back to the grey g screen never changing. I tried unplugging and plugging numerous times and reset multiple times in a row. No change. Switching to other outlets did not work. I used a cord for my boyfriend’s hub which is still working and it did nothing for mine. Apparently this is a known issue?? How do we resolve the tying off this screen?
Thanks for the follow-up. I appreciate your efforts in taking those steps before.
Could you let me know if your Nest Hub 2nd Gen is working properly or if you're still encountering any errors? That will help me determine the next steps.
