Google Nest Max - new Router and Passwords - can’t hook up nest cam

[DarcyR]

We had to get a new router yesterday and had to change passwords.  I have been able to get display hooked up to internet, but can’t get the nest cam to hook-up.  Similar problem with the doorbell….everything else working but appears nest is the issue?

[RXShorty]

Hi @DarcyR 

Changing your WiFi is pretty harsh to accomplish.

• Change the WiFi settings from your new router to match the old ones.
• If you still have your old WiFi available. Connect your devices with the old WiFi and then change them by using the Google Home app.
• Factory reset the Camera and Doorbell and set the devices up like new devices.

Hope this helps. 🙂

[MplsCustomer]

@DarcyR 

Google Nest generally doesn't make it easy to change Wi-Fi settings. In fact, they say: "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before." (https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...). When we got a new router/modem, we set the network name (SSID) and password to the same values used on the old router/modem, and did not have to update any of our Google Nest devices.

If you can't do that, then the Google Nest process calls for removing the Google Nest device(s) from the Google Nest app or the Google Home app while you are still on the old Wi-Fi network, then doing a factory reset, and then reinstalling on the new Wi-Fi network.  If you fail to remove the device while you are on your old Wi-Fi network, you can encounter issues you cannot resolve (like messages saying the device is connected to another account [yours!]).

[DarcyR]

Point we are at now….we had switched the network….couldn’t get it to hook up so deleted from nest app….now reset and trying to hook to new network….I am not getting the account error on the nest doorbell…but it’s not wanting to hookup to new wifi.  I was getting the account error on Google nest max display….device hooks to new wifi but can’t get the built in nest cam to work.  Pretty expensive items to not be able to use….really frustrated….spent better part of 6 hours on this.

[MplsCustomer]

@DarcyR 

You may have to call Support ( https://support.google.com/googlenest/gethelp) for assistance in unravelling what's happened.

[Juni]

Hi folks,

@RXShorty and @MplsCustomer, thanks for the help.

@DarcyR, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 
 

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni