Google Nest Max unable to link Zoom

[Pawkey]

Unable to link my account to Zoom.  My wife's account is link but cannot join or start Zoom meeting.

[Muddi]

Hi Pawkey,

Thanks for reaching out. Sorry to hear that you're having issues linking your Zoom account to the Google Nest Hub Max. Let's dig deeper into this. A few questions: Are you one of the home members on the Google Home app? Do you have a Zoom app on your phone? What country are you located in? What message are you getting when linking your Zoom account? Also, what are the troubleshooting steps that you've tried?

Looking forward to your response.

Cheers,

Muddi

[Pawkey]

I have the Zoom App on phone and 2 tablet, The Nest was working fine a few week age. Tablet and phone works but but not the nest max. I get message to link account in Google Home and then get Zoom sign on screen. I sing on google then  get  "You cannot authorize Google Assistant. I tried deleting Home and restore . 

[Muddi]

Hey Pawkey,

Thanks for the information. Could you tell us what country you located in? What type of account are you using (Gmail or Workspace account)?

Cheers,

Muddi

[Pawkey · Accepted solution]

I am in USA, Lafayette, Liouisiana . I don't know what type account I have.  All I know I use chrome brower on my phone, tablets and desktop. The problem is Google Nest Max that want connect to zoom. All other device works fine. There is other people on nest community that has same problem as me, has any been solve?

[Muddi]

Hi Pawkey,

Thanks for the added information. What account are you using on your Zoom app? Is it Gmail or your work email? So far, we're able to fix the issue with other users by making sure that they are not using a business account for Zoom.

Cheers,

Muddi

[Pawkey]

I not using a business account.  When I sign up with Zoom I did on Chrome and my email use  is #.  I however got #  on my account too.  

[Muddi]

Hi Pawkey,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Pawkey]

How did you fix their accouny

[Muddi]

Hey Pawkey,

It was resolved by making sure that they are not using a business account. Moving forward, we got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi