06-22-2023 03:14 AM
Seem to be having the same issue as many others, where i have 1 (out of 3) Google Mini's that keeps giving me a notification overnight that it has been removed from my google home setup,
Its not a wifi issue (its right next to my hub and doesn't disconnect at any other time)
Sometimes, it sits there in google home right at the bottom of the Devices tab (under Local devices but not in any home or room), and i can just add it back into the home,
Other times, it needs to be set up from scratch again,
So the fact it keeps the Wifi password and configuration but just gets removed from my home seems to suggest the device is ok and it's a server-side issue,
The other thing is that it keeps switching between 2 different names when it disappears and reappears in the Google Home app (without me carrying out any reboot, or disconnecting and reconnecting)
Sometimes it comes back as NestMini7480, sometimes it comes back as Speaker 1, (Speak 1 was the original name i gave it when i first set it up, but i haven't bothered calling it that when i set it up the 100's of times its disconnected since, i just leave it with whatever name pops up in the setup, which again randomly changes between the 2)
That leads me to believe that there's a duplicate config somewhere server side for the mini i have that's causing issues, but i'm not sure where to go about it.
System Firmware 348702
Cast Firmware 1.56.348702
I've also tried the Factory reset from the device (hold middle with mic off) several times.
Thanks,
06-26-2023 04:03 PM
Hi DonkeyDuck,
Thanks for reaching out and I'm sorry to hear the trouble you're having with your Google Nest Mini device. We'd like to take a deeper look into this — kindly send feedback using your Google Nest Mini.
Once done, kindly fill out this form.
Kind regards,
Alex
07-01-2023 12:03 PM
Hey there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
07-04-2023 12:05 PM
Hi DonkeyDuck,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-07-2023 02:05 AM
Yes, sorry, i did see this and i'll submit it through the form thank you, (not done that just yet)
Thanks,
07-07-2023 02:24 PM
Hi there,
Understood. I’ll keep this thread open and wait for your update.
Thanks,
Juni
07-11-2023 05:40 PM
Hello DonkeyDuck,
I just want to follow up-- have you had the chance to fill out the form?
Best,
Princess
07-14-2023 05:45 PM
Hey DonkeyDuck,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-17-2023 06:08 PM
Hey there,
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we'd be happy to keep it open. If there's more we can do, just let us know.
Best,
Princess