Warranty status

[zenwizard]

I have no idea how to check the status of a warranty claim, and Google don't make it easy, dropping me on a request from someone with a similar problem. However, an update on Case ID 8-4530000034739 - which seems to have black-holed - would be appreciated.

[listairee]

Hello @zenwizard,

Thanks for reaching out. I've escalated this and someone should reach out shortly. 

Hope that helps! 🙂

[Juni]

Hi folks,

Zenwizard, thanks for reaching out. I understand that you are requesting a replacement. Could you tell us more about what happened to your Google Nest Mini (2nd gen)? 

Thanks for the help here, listairee.

Regards,

Juni

[zenwizard]

It simply...died. power supply checked with another unit, reset the device..nothing. No lights, no response. Bought a second unit..all fine.

[Juni]

Hi zenwizard,

Understood. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[zenwizard]

I can fill that form out, for sure - but my point is that a case was raised for this three weeks back (Case ID 8-4530000034739) and I have heard nothing. I was looking for a status update but haven't heard anything. SO rather than raise another case, isn't it better to just track that one? The serial number on the device is S/N 114105FE10WTH as it will have disappeared from my active device list now). Let me know how you want to proceed.

[Juni]

Hi there,

Got it. Let me check with our support team, and I'll get back to you once I have news to share.

Best,

Juni

[Dan_A]

Hello zenwizard,

Our team has already sent further instructions about the replacement to your email. Please continue through that channel. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Dan