@MplsCustomer, thanks for the help.
@MrJinx, I’m sorry to hear that even after doing a factory reset, your Nest speakers failed to update its firmware. Before we continue, let me ask some questions to narrow things down. What Nest speakers do you have? Are the functions on the old firmware devices affected?
It would really help a lot if you can send me the firmware of each device so sort things out, here’s how:
To get more details, check out this link.
Keep me posted.
with all due respect, you're wasting my time with your canned answers and worn-out request. if you have any influence with the google team, I highly recommend they fix their firmware updates and the HOME app which is poorly built.
here's what I posted in the forum
after many hours of work, i was able to get all of my speakers to update their firmware. your suggestion put me on the right track.
i don't bother with voice commands.
i'd settle for music from all the speakers as a group as advertised. the speaker group function does not work properly. at times, the speakers drop and require re-booting.
in the meantime, you can stuff your voice commands, inconvenience and misunderstandings in a sock.
I understand. I know that this can be frustrating but don't give up on this. Let's do things further and I need your help doing it. It would help a lot for us to know if the dropping of played songs only happen on Nest devices that are on the speaker group. Could you try to have each device play a song individually and see the difference?
the youtube music app does not work well with the home app. other apps, like tune-in, do not work well with home app. the home app is faulty.
songs play on each speaker and do not drop. music drops when playing in groups esp groups with speaker pairs. it's really that simple to understand.
I'm sure this is not the first time this issue has been reported. from my experience, the google team is not concerned.
Thanks for sharing the case ID. Upon checking it looks like your concern about firmware update has been resolved. Same as with playing music on audio groups and paired devices. Let us know if you have additional concerns or questions about your device, and we're glad to further assist you.
good morning and Merry Christmas,
how often? a lot. it happens more times than it does not. issues with the pairs and groups happen more times than it does not.
i use the youtube music and tunes app. it happens to both.
I have several issues with casting audio to Speaker Groups and stereo pairs in Speaker Groups
1. Speaker groups are not available or missing from the Favorites screen in the Home app and in the YouTube Music 'Cast To Audio' list
2. When a speaker group is selected in the Home app, only one speaker in a stereo pair plays. I've powered down the silent speaker. Sometimes that fixes the issue. Sometimes it does not.
3. In the Home app, in the Favorites screen, adding speakers or a stereo pair in the 'Cast' screen causes speakers playing to drop and disconnect. How many speakers can play at one time?
4. In the Home app, while a song is playing, in the Favorites screen, the now playing button is not available.
There's no limit on how many speakers you can add in a group, but the functionality of speakers will always depend on your network. Have you tried creating a new group with lesser number of speakers to check if you will experience the same thing? If not, I suggest that you do it so we can further isolate the issue.
as i mentioned i have the google wifi devices. three of them. i turned off one of them. for a short while, I had several speaker playing off of two of the google wifi devices. however, a few speakers started having problems and dropping. what kind of issues have been reported with the google wifi devices and the nest speakers?
also, when the speakers start dropping, the home app is not responsive. in order to get the home app working again, I have to go into settings and force stop the app.
I appreciate all the information that you've shared The issue looks like connected to a network congestion, since you mentioned that it works fine when you play music on a group with small number of speakers included. Would there be a chance that you can connect 2 of your speakers directly to the main router just to test if they will have the same behavior?
i added a new wifi 6 mesh network to my home.
afterward, I deleted the home network and added a new home to the new wifi 6 mesh network. i was able to play music to 15 speakers before I ran into some issues.
afterward, I paired the speakers into several stereo pairs. i can play up to seven stereo pairs before I run into issues.
it sounds like there is a limit to how many speakers can be played at once.
there are two ways to use the group function
- create and save a group of speakers
- play a song through one set of speakers and add more speakers to the group - ad hoc group
after a few hours of testing, creating and saving a group does not work well. I've created groups of stereo pairs (up to four pairs) and had speakers drop.
when creating an ad hoc group, I can start with one speaker and add up to eight more speakers either as stereo pairs or singles.
an unlimited amount of speakers is not possible. what do you recommend?
after more test, i discovered how i can play all more than nine speakers (stereo pairs and singles).
i have the dog-food preview version of the home app.
when trying to play through more than nine speakers, the app causes problems.
however, when I am able to access the old home group option, I can add speakers to a group without a problem. please see the attached pictures.
the problem is not network congestion. it is your fault dogfood preview home app. how do I remove the dog food preview home app.
We appreciate all your efforts. Regarding issues on Nest WiFi with the speaker group - we have received reported issues before and were confirmed that it's related to the network and not on the device itself.
Follow the steps below on how to leave on Google Home Preview Program:
i disagree. there's a problem with your nest speakers and the home preview app. unfortunately, after several attempts to leave the program, the preview home app will not stay un-installed. i opened a new ticket - Case ID 0-4159000033025.
i'm sure you're doing your best. google tech and support beyond your efforts is terrible.
Please note that although the device is set to leave status, you would have to wait for the next production firmware to be pushed to officially exit the program. This may take a week or two. I'll check the case ID that you've provided and we'll get back to you for update.