Google Nest hub max stopped working

[HSteve]

Our Google Nest Hub Max stopped working. We have had to unplugged it a few times to power it back on but now that doesn’t work. Have tried to reset but there is only one volume button and holding both sides of it doesn’t reset or reboot. What next? Only had this for a bit over a year.

[MplsCustomer]

@HSteve 

You are supposed to be able to "press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting."

https://support.google.com/googlenest/answer/7073477?hl=en&sjid=462388118330884969-NA#zippy=%2Cgoogl...

[HSteve]

Hi, I’ve tried that multiple times but the unit is not coming back on

[MplsCustomer]

@HSteve 

Is your power cord and adapter okay?

You could try contacting Support, starting with the link below:

https://support.google.com/googlenest/gethelp

[Princesss]

Hey everyone, 

Thanks for visiting the Community.

We appreciate all your help on this thread, @MplsCustomer.

@HSteve, if your device is not turning on anymore, do you still remember when and where did you purchase your Google Nest Hub Max so we can check your warranty options?

Looking forward to your response.

Best,

Princess

[HSteve]

We already checked in with Google support. We are a few months out of warranty. Since we can't buy a replacement power cord for the unit it is essentially a brick. 

[Princesss]

Hi HSteve,

Thanks for the heads up. Could you please provide any case ID you've had with the previous support who assisted you so we can check?

Looking forward to you response.

Best,

Princess

[HSteve]

Hi, the case number is 8-9111000034290. I am trying to locate a new cord as my last hope to get it working but cannot find anyone who sells a compatible power cord.

stevee

[Princesss]

Hi Stevee,

Thanks for responding. You might want to check this useful link for the exact specs of the power cable for your Google Nest Hub: https://goo.gle/3RhdQMH

Best,

Princess

[Princesss]

Hey Stevee,

I hope the info provided in the previous post helped. If you have additional questions, feel free to respond to this post, otherwise we'll be locking the thread shortly.

Best,

Princess

[HSteve]

Hi I got the specs from the link but so far no adapter I’ve purchased has fit. I’m not sure why Google can’t sell just the power adapter. I’ll try a few more but honestly have given up on Googles quality here.

[Princesss]

Hi HSteve,

I really wish I could do something about this, however, we don't sell a separate power adapter for any Google Nest speakers. 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess