Google Nest hubs 2nd gen acting strange

[Slin]

All,

I bought two Google Nest Hubs 2nd gen. Really nice, but the first problems arises by activating the ‘do not disturb’. Suddenly it keeps activating and deactivating the do not disturb and the only thing that helped was a complete factory reset. My second Google Nest also had this problem. No it is okay for over a week.

the second problem is that all my displays are set to Dutch. No secondary language, nothing except Dutch. Overnight or +/- 2 days later, my screen is half Dutch, half German or English. I have to switch to another language, move back to Dutch and then it is like it was. After another +/- 2 days, the same issue occur.

Really frustrating that is keeps coming back.. Please help?!?!

[Bricemb96]

Google isn't really updating the 2nd gen much at all for some reason, it's the newest one yet the 1st gen is on the whole other OS (same OS as the hub max) and 2nd gen is way behind it on updates...

Not sure why they are going about it this way

[Princesss]

Hi folks,

Thanks for visiting the Community.

We're sorry to hear that you're experiencing this with your Google Nest Hub devices. I've seen that you have tried some steps and reset doesn't change anything. Can you please provide the cast firmware version of your Google Nest Hub so we can check what's causing this to happen?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your responses.

Best,

Princess

[Slin]

Hi Princesss,

Both nest screens are in firmware: 1.56.309385. 

Please let me know, if any other information is required. 

[Princesss]

Hi Slin, 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi Slin,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Slin]

Yes, send the form! Waiting for response…

[Princesss]

Hi Slin,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey Slin,

Upon checking, one of our team already sent you an email on case ID: 6-5839000033864. Please check your inbox and reply by email. I'll go ahead and close the thread now and let's continue working on your concern through that channel.

Cheers,

Muddi