04-24-2022 08:28 PM
About 1 month ago, my Hub went blank. I have tried to reset it, I've done the whole unplug and plug back in, I've tried the unplug hold down volume key plug back in. NOTHING!
I bought this 06 January 2021. I've owned it barley over a year and now it will not turn on. Please help!
04-25-2022 03:47 AM
Just checking you're referring to these steps?
For Google Nest Hub (1st gen)
For Google Nest Hub (2nd gen) and Google Nest Hub Max
04-27-2022 05:13 PM
Yes, I tried that. non of that worked. I reached out to the customer service team.
04-28-2022 01:43 AM
Hey DwarfsRule1369,
I apologize for the delays. Thanks to @David_K for helping here.
Chiming in to ensure everything is covered here. Upon checking, your device is out of warranty, but our team is checking some information with our Product Specialist team. I've made a follow-up. Let us know if you haven't received an update within the next 24 hours so we can expedite your concern.
Cheers,
Muddi
05-01-2022 11:48 AM
Hey DwarfsRule1369,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess
07-10-2022 06:45 PM
Did anyone manage to solve it? mine is stuck on the gooe home screen it won't go for nothing
07-14-2022 01:16 PM
Hey all,
I am sorry to hear you are having issues with your screen going black. I know this is not an ideal situation. Do you mind me asking if the troubleshooting steps davidking posted was of any help? Please let me know, as I would be happy to review.
Best regards,
Jake
07-18-2022 12:49 PM
Hey all,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
07-19-2022 01:53 PM
Hi everyone,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess
07-25-2022 03:09 PM
Hi Paffman7,
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess
07-14-2022 11:57 AM
Mine also like to go black for no apparent reason. I'll be casting YouTube tv, YouTube music or YouTube and I'll look up and the screen is "gone" but the audio is still droning away. It will still respond to touch (like if i swipe from the left side of the screen whatever function will stop) and will respond to controls from my phone. Can't tell you how many times I've rebooted this thing. Got it just this past May. Have we not gotten a solution yet???
07-19-2022 02:54 PM
I think the thread is inactive cause we're waiting for a advice/solution. I've reset mine 3x since my last post because of the screen "going black". Still not fixed
07-20-2022 04:01 PM
Hi Paffman,
Thanks for responding.
Could you please provide the cast firmware version of your Google Nest Hub Max?
To check which firmware version you're on, follow these steps:
Keep me posted.
Best,
Princess
07-20-2022 04:47 PM
1.56.295071
07-22-2022 10:26 AM
Hi Paffman,
Thanks for the info. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
07-22-2022 01:53 PM
Done