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Google broke my hub

Linluvsbirda
Community Member

Google updated software, my device stopped working.  I've tried to get help for a Month now and the whole process sucks.  I filled out the form twice with no luck.  They closed the thread in less than 24 hours despite saying it would be 24 hours.

 

Google does not give a crap.

5 REPLIES 5

Muddi
Community Specialist
Community Specialist

Hey Linluvsbirda,

 

Thanks for reaching out. Sorry to hear about your Google Nest Hub. Upon further checking, our team already sent you an email last 20th of July 2022 and you haven't responded yet. The team is asking additional information, and wanted you to try some additional steps. Please check your inbox again, and confirm if you've received it. Here's the case ID for your reference: 7-8888000032849.

 

Cheers,

Muddi

Linluvsbirda
Community Member

I do not have an email from anyone requesting additional information. 

Muddi
Community Specialist
Community Specialist

Hey Linluvsbirda,

 

I resend the email today, with the subject line "Your Google Support Inquiry: Case ID [7-8888000032849]." Please check your inbox, and spam messages. Let me know once you receive the email.

 

Cheers,

Muddi

Linluvsbirda
Community Member

Thank you.  I received it but responded I cannot access device until Monday

Muddi
Community Specialist
Community Specialist

Hey Linluvsbirda,

 

I appreciate the update. Since you have a case already, it is best if we continue from there for us to help you further with your concern.  We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

 

Cheers,

Muddi