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Google display has black screen

Cathy2
Community Member

Woke up one morning to a black screen.

Did the 11 power cord unplugging thing nothing.

Keeps telling me it can't find internet - but won't turn the screen on.

After reading all the other posts about this I guess it it's dead.

8 REPLIES 8

davidking
Gold Product Expert
Gold Product Expert

I'm assuming you're using the original power cord and adapter that it came with? 

Cathy2
Community Member

Yes, original cable and it hasn't moved from that spot in years 

davidking
Gold Product Expert
Gold Product Expert

No worries, I'll ask a community specialist to review next steps with you.

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

davidking appreciate the help. 

 

Cathy2 Oh no! That doesn't look good. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

 

Best, 

Nikki

Mlabrador
Community Specialist
Community Specialist

Hi Cathy2, 

 

Checking in — have you had a chance to fill out the form?

 

 

Best, 

Nikki 

 

Jake
Community Specialist
Community Specialist

Hey Cathy2, 


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Cathy2, 


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

Jeran
Community Specialist
Community Specialist

Hey there Cathy2,

Were you able to resolve this issue with a Community Specialist, or Chromecast Support?

Just checking up,
Jeran