Google display max Unable to See 5GHz Wifi

[Anthonyplace]

5gb WiFi does not work on this device has not worked for over a year there was a post about this but it is now closed 

this is either firmware or the WiFi chip failed 

I need this to be repaired or replaced 

[Guarcax]

Hi there!

Thanks for posting in the community. 
I’m sorry for the inconvenience that this Nest Hub Max may cause to you. I understand that you have not been able to connect the Nest Hub Max to your 5GHz wifi network. In order to understand the situation, I need some extra information, then I send you here the next questions:

1. How far are you from your Wi-Fi router?
2. Was the device paired and working properly before?
3. Have you ever configured your Wi-Fi network to be hidden?
4. What troubleshooting steps have you taken so far?
5. Does your display turn on?
6. Do you see any light on your display?

Please check the following articles: Change the Wi-Fi network of your Google speaker or display and Google Nest or Home device not connected to Wi-Fi network for further information.

Tell me how it goes.

Regards,

Daniel.

[Anthonyplace]

Yes done all that when I was involved in the forum post 

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Hub-Gen-2-Unable-to-See-5GHz-Wif...

I have waited until there was a firmware update and hoped it would fix the problem it did not and there are still loads of people suffering 

I am an experienced electronics engineer (40 Years ) and I conclude that this is a hardware fault and it needs repair or replace come on google do the right thing

[SoriaD_]

Hello @Anthonyplace 

Thanks for your reply. Apologize for all the inconvenience. I'm here to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution. 
Please fill out this form to forward this case to my support team. We are so happy to assist you.

Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.

Best regards,
Douglas.
 

[SoriaD_]

Hello @Anthonyplace 

We are here to help you, let us know if you have any problems when filling out our form to continue with your case.

Our team will be happy to find a solution for your situation. Let us know when you fill out our form.

Best regards,

Douglas.

[Anthonyplace]

I have filled it out already