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Google display not on same network but it is

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 09:42 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Stuart Allen 2283 

 

Saying it's not connected to the same network but it is I'm running on Android 10, Xiaomi MI8 running on MIUI 12.1, and my Google Nest Hub display.

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Rdianco
Community Specialist
Community Specialist

‎08-26-2021 09:43 AM

Hi Stuart Allen 2283,
 
Thank you for your post. I understand the important of having your Google display device connected to WiFi so that it can work properly. I would be more than happy to look into this issue and help find a solution. First, I have some questions.
  • Which Google device is this post in regard to? (model name, generation number)
  • Is this the first time you are setting up the device?
  • Is this a new issue? Was your device connected to WiFi before?
  • Is your device powering on?
  • Is your device showing up in the Google Home App?
  • Are you receiving any error messages? What does it say? 
  • Have you tried to conduct a reboot or a Factory Data Reset on the device? 
I appreciate your patience and look forward to your response, thanks.
 
 
- From Frances (Community Specialist)
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