Google home household member can’t control speakers

[ALR]

I have a google home set up and I have my spouse full access to the devices as a household member. When he clicks on any of the devices that also have a speaker, he gets an error message that he’s not on the same wifi network as the devices which isn’t true- we are all on the google wifi network. I have removed the hime from his phone and added it back as well as restarted all the devices but this hasn’t fixed it. Please help!

[GarrettDS]

Hey there,
I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[ALR]

I do still need help. I haven’t Tried any additional troubleshooting since I made the post. The only think else I can think to do is to factory reset my google wifi points and factory reset my google homes and start from scratch. I’d rather not do this however.

[GarrettDS]

Hey there ALR, 

Sorry to hear that you're still having troubles with this. Unfortunately, that is the next step that I was going to suggest as a factory reset on the devices does fix the majority of issues that a user may be having. You can also try to unlink and relink the devices to the app as well as uninstall and reinstall the app as well. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[ALR]

Dear Garrett, 

 yes I did see your reply. I might make a total factory reset a weekend project soon. 

Thank you

[GarrettDS]

Hey ALR, 

I'll keep this thread open until next Monday to see if you do a factory reset and then I'll lock it if I don't hear from you. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS