11-06-2022 06:59 AM
I just unboxed my new google home max and when i try to swipe left to get the the menu it does not work. it will either not move at all, or you try swipe and it will go black for a second then back to curated art or will go to a white screen then back to curated art. Please help
11-06-2022 03:27 PM
Hey merhodges,
Thanks for visiting the Community.
Sorry to know about your experience with your Google Nest Hub Max. To help us get a better picture of what's happening, do you mind sharing a video? Also, please check the firmware version of your device. Follow the steps below to know-how:
Looking forward to your response.
Cheers,
Muddi
11-09-2022 03:36 PM
Hi merhodges,
How was your device? Do you have the chance to check the firmware version of your Nest Hub Max?
Cheers,
Muddi
11-10-2022 05:50 PM
Hey there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess