Google home microphones break

[Therookie]

Ive had 7 Google home minis and I am very happy with them. One of them has had an issue where out of nowhere it would keep saying "the microphone is now off" and a few minutes later it would say "the microphone is now on". I've had to replace that with a new one because it could not be fixed. Now, I have one more that has that very same issue!

I know that support will not be able to help with this either, because it is outside of warranty but I wanted to share it in here and hear fellow users out about it. It seems that this is a pretty common issue but I had not expected to have to replace these as soon as the warranty ran out. 

[JillG]

Thanks for sharing and sorry to hear about the switch going bad right out of the warranty period. 😣

You can try a full factory reset and then using some canned air to see if there is debris in the switch area.  

[Therookie]

Factory reset does not help. I now have 2 speakers that can't listen to commands. Its just disconcerting that this has happened twice now. I was hoping for a longer lifetime for these

[JillG]

Definitely agree!

[Therookie]

BTW it is not a defective switch. I've never used the mute switches. It's just software or the actual microphone not working and the Google home telling me in intervals that it is on then off

[Jake]

Hey Therookie,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 
 

Thanks so much JillG for the help.

Best regards,
Jake

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Regards,

Muddi

[Muddi]

Hey folks,

Just bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[Therookie]

@Jake and @Muddi Google support won't support because both devices are out of warranty. I don't feel confident that any of you can help. I just wanted to share my dissapointmemt in the quality of Google home mini

At the moment I am seriously considering switching over to Alexa as even the units that do work, don't work as well as they used to 

[Muddi]

Hey Therookie,

Thanks for coming back to us. We appreciate your feedback. Rest assured that this will be forwarded to the team.  Should you decide to give Google Home Mini another try in the future, we'd be more than happy to help improve your experience.

Let me know if I can assist with anything else, otherwise I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Muddi

[Muddi]

Hey Therookie,

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting!

Cheers,

Muddi