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Google home mini (1st gen): random "Sorry, i don't understand"

lookdown
Community Member

When  playing radio through TuneIn, my home mini randomly says "sorry, i don't understand" and i have to unplug it to start working again

The issue happens after few minutes of correct working, not when i ask to play music

I also tried to fisically turn off the microphone during play, but the issue still happens... it seems like it's "hearing" some command through TuneIn or something

6 REPLIES 6

Douglas12
Community Member

Hello, familiar story, did you manage to solve the problem?

i tried to turn off the mic, reset, unplug/replug... 

nothing 😕

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your mini not responding correctly? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

lookdown
Community Member

hi Jake, same problems here

I think the main issue is about TuneIn because even Alexa use to warn about signal loss...
but Alexa says it one time, not one thousand unless you stop it 🙂

still a problem, but less annoying

Jake
Community Specialist
Community Specialist

Hey lookdown,

 

Apologies again for the late reply. I wanted to reach out, and ensure the device is working as intended. Our Team is showing that the issue you were running into should be resolved at this time. Please let me know if you are still having any trouble from here, as I would be happy to review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey lookdown,


I wanted to follow up with you, and see if you had any questions from here. Please let me know, as I will be locking the thread in 24 hours to keep content fresh.

 

Best regards,

Jake