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Google home mini won't connect to network

Bigqdone
Community Member

My mini (2d gen?) won't connect to my network although it has the same password as before. I  have factory reset it more than 5times now but no joy! I also have a  similar mini in the kitchen that has reconnected.  In addition my Amazon dot Gen 2 reconnected no issues.   My device is only 10ft away from the router (Orbi mesh system).  It is also on the night stand beside my bed from phone and tablet.  Please help, what else can I do?

5 REPLIES 5

Muddi
Community Specialist
Community Specialist

Hey Bigqdone,

 

Thanks for posting, and apologies for the delayed response. I know how it feels when you can't connect your Google Home Mini to your network. Let's dig deeper.

 

To further isolate the issue, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Mini). Once done, check if your device will have the same behavior.

 

Let me know how it goes.

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hello there,

 

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.


Best,
Alex

Azarco
Community Specialist
Community Specialist

Hi Bigqdone,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Regards,

Alex

Bigqdone
Community Member

Alex I am connected to my network now.  Had to forget the connection with the router and manually input the password to get it to work. 

Thanks again 

Q Davis 

Princesss
Community Specialist
Community Specialist

Hi Bigqdone,

 

Thanks for updating us! Glad to know that it's already working.

 

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly lend a hand.

 

Best,

Princess