cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google home mini won't set up because I only have a pixel phone

Figment900
Community Member

Hello, please help, I recently bought another Google home mini, but I can't set it up as I recently got a new phone and it happens to be a Google pixel. It is insane that I can't set up one Google device with another Google device there has to be another way. I tried my tablet but the Google home app is not compatible with my tablet so I am stuck with an expensive Google home mini that I can't set up because I have a Google phone. Please help I've been trying for 3 weeks and I'm ready to take all of my Google devices and throw them in the trash I'm so frustrated. Please please help

1 Recommended Answer

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for visiting the Community.

 

Sorry to hear about this experience. Our team is already aware of this and we have posted an official discussion regarding this. Please feel free to add your comments on this thread.

 

Best,

Princess

View Recommended Answer in original post

9 REPLIES 9

David_K
Platinum Product Expert
Platinum Product Expert

If you live in the US and only have a Pixel phone, currently you would need to borrow a non-Pixel phone or tablet from a friend or family member if that's possible in order to be able to do the setup.

More details:
https://www.googlenestcommunity.com/t5/Blog/Heads-Up-Device-Activation/ba-p/176077

Figment900
Community Member

Everyone I know has either a pixel or an iPhone.   Am I just our of luck and robbed of my $$?  You really need to warn people before we buy.  

David_K
Platinum Product Expert
Platinum Product Expert

If a friend/family member is kind enough to lend you their iPhone, that should work for setup.

Alternatively, you can contact the Google Nest support team. They will work with you to find a solution.

GeoTru
Community Member

This is too much BS for me. Alexa is my new best friend. So stupid.... 

78912
Community Member

Setup up the mini with your Pixel, just turn of the wifi on the pixel and use cellular.  Then in the GH app when the mini setup gets to the wifi section just pick your wifi and off you go. Once setup turn wifi on the Pixel.  

Figment900
Community Member

Thank you, but unfortunately that's not working either, the first step is it takes me to the Google home app and then tells me I can't do it with the pixel. Thank you for the advice I guess the moral is don't buy Google products 😞

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for visiting the Community.

 

Sorry to hear about this experience. Our team is already aware of this and we have posted an official discussion regarding this. Please feel free to add your comments on this thread.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi