Hi folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if you're still having trouble, please try the additional steps below:
- Plug the speaker or display into a different wall outlet.
Note: Make sure the device is not connected to a surge protector to rule out all other hardware.
- Discharge the speaker or display:
- Unplug the power adapter from the outlet and the speaker or display.
- Leave it unplugged for 20 seconds.
- Plug the power adapter into the speaker or display.
- Plug the other end of the power adapter into a wall outlet that works.
- Check if any LED lights would appear on the back of the speaker or display.
- If you have a second speaker or display, use the power adapter from the one that currently works.
If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand.
Hope this helps!
Thanks,
Jennifer