Google hub max freeze after Google duo call

[Martine1]

Hi community,

i just purchased a Google Hub Max and the screen froze after completing a Google Duo call. I had to unplug it and then it was working again.  
many one experiencing the same issue?

Thank you for your help.

[MplsCustomer]

@Martine1 

Maybe it's a bug related to what happens on our Nest Hub Max, which freezes on occasion when turning off the camera on the Hub.

[Martine1]

@MplsCustomer 
thank you for your response. 
in my situation, when I finished a Google Duo call the screen froze even when the camera was still on.  I’m wondering if I should return it? 

[Jake]

Hey Martine1,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Muddi]

Hey Martine1,

Thanks for sharing details about the issue. I appreciate @MplsCustomer for updating this thread. 

I know the feeling when you're having issues with your Google Nest Hub Max - we'd love to help. A few questions: when did the issue start? What country are you located in? How often does it happen? Please check the current firmware version of your device, and if it's updated to Fuchsia.

1. Swipe up from the bottom of the display screen.
2. Tap Settings > About devices.
3. Scroll to the bottom. If there's a Fuchsia version indicator, this means that the device runs Fuchsia.

Looking forward to your response.

Cheers,

MUddi

[Muddi]

Hey Martine1,

How was your device? Please let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[Muddi]

Hey Martine1,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Martine1]

Hi Muddi,

This situation happened in Montreal, Canada, and happened once. Since then, I haven’t tried it again. I’m not sure what firmware is installed because I purchased it for my parents and I don’t live in the same city as them. 

Thank you 

[Muddi]

Hey Martine1,

Got it! It is best if we troubleshoot the issue while you have it beside you. Is there anyone who can help your parents check the device?

Cheers,

Muddi

[Jake]

Hey Martine1,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake