10-24-2022 02:17 AM
10-25-2022 01:46 AM
Start with the basics: Reboot and check for updates. If everything looks all right, head to the Home app and look at the Nest Hub settings to make sure the Home Monitoring option is turned on. If all else fails, remove the Hub from your Home app and do a full factory reset on it.
11-01-2022 12:07 AM
My device is not being detected by my device as it is stuck at G logo
11-01-2022 04:35 PM
I know how challenging it can be not having a working device when needed. Let's go ahead and try these steps first:
Please try these steps below that may help us fix the issue:
Let us know if that works.
11-01-2022 10:33 PM
There was brief power outage after which the device wasbstuck to on G logo and i have tried all things to no avail
11-02-2022 08:57 AM
DId you try the steps provided by Princess? Are you still using the original power cord?
Keep me posted?
11-05-2022 09:00 AM
Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
11-06-2022 02:11 PM
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
10-27-2022 10:54 AM
@RachelGomez123, thanks for the help.
@Rangarajan70, that certainly hasn't been easy for you ― When did this start to happen? Do you have the Google Nest Hub or the Google Nest Hub(2nd Gen)? Does it show the G logo on the screen? Follow these steps:
Keep me posted.
10-30-2022 10:56 AM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
10-31-2022 11:39 AM
I wanted to check in, and let you know that I will be locking the thread in 24 hours.