Google max hub won’t turn on

[Beckiet]

Hi just received my google max hub today and it won’t turn on. It does nothing. I’ve changed power sources but it just doesn’t work at all. 

[Princesss]

Hi Beckiet,

Thanks for reaching out.

Sorry to hear about this experience. Let's make sure that these things are checked.

• Check if there are any indication that the Nest display is plugged in (lights on the display and sound)
• Try a different power outlet (make sure that it is plugged in directly on a wall outlet)

If you have purchased the Google Nest Hub Max directly from the store or other 3rd party retailer, it would be best to reach out to them to get a real time replacement. If it's purchased from Google Store, please fill out this form and let us know once you're done so we can check it.

Best,

Princess

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess