09-08-2022 05:43 PM
I have two older Google mini and I cannot get them to connect to blue tooth or wifi in my new apartment. I have another Google home with screen that I did get connected...
09-09-2022 07:20 AM
same. using google wifi too.
09-12-2022 11:18 AM
Hey folks,
Thanks for reaching out — let's see what's going on.
A few questions: is this the first time you're setting up your Google Home Mini? What's the message you're getting when connecting your speaker to your network? Also, your device needs to be set up first before you can use its Bluetooth feature.
Give these steps a try:
Let us know how it goes.
Best,
Alex
09-15-2022 12:27 PM
Hello everyone,
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the Community will be happy to lend a hand.
Regards,
Alex
09-15-2022 07:23 PM
It will not connect to wifi or Bluetooth on any device I've tried. I have a Google pixel 6 phone, and have tried a Samsung phone as well. I have used these speakers previously in a different location with different wifi.
How do you reset them?
09-15-2022 10:11 PM
Hi Jessiehaugen,
You can follow the steps on how to reset on this link: https://goo.gle/32c7nIF
Let us know how it goes.
Best,
Princess
09-19-2022 11:06 AM
Hey there,
How's it going with your Google Home Mini? Did resetting your device help?
Thanks,
Alex
09-20-2022 11:24 AM
Hello everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Regards,
Alex
09-20-2022 01:49 PM
It did not help. I have 2 devices and they will not connect to Bluetooth for set up
09-20-2022 03:08 PM
Hey Jessiehaugen,
If you're still setting up your Home Mini, you can't use its Bluetooth feature yet. Are you getting any message when you connect it to your network? Also, could you try setting it up using a different network or mobile hotspot to isolate the issue.
Thanks,
Alex
09-23-2022 08:16 PM
Hey Jessiehaugen,
Chiming in to see if you have tried the steps posted above? Let us know, otherwise we'll be locking the thread.
Best,
Princess
09-24-2022 08:32 AM
How do I connect to wifi to set it up if I can't connect it to Bluetooth yet?
09-24-2022 07:09 PM
Hi Jessiehaugen,
Chiming in, after you reset your device - did it ask you to download the Google Home app? Also, are you able to see the temporary network of the speaker on your network list?
Follow these steps below to know how:
Let me know how it goes.
Cheers,
Muddi
09-28-2022 12:42 AM
Hi Jessiehaugen,
How's your device? Have you tried the steps above?
Cheers,
Muddi
09-29-2022 08:49 AM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess
10-02-2022 08:27 PM
I cannot get any of the steps to work. When I connect to them with WiFi, and then go into the app to set them up, it tells me "Google home mini found. It needs to be activated before set up."
"this device has a few extra steps before you can start set up. Go to the help center to learn more" then there is nothing in the help but to try using a different device to connect them to wifi (which I've already tried)
10-03-2022 12:08 PM
Hi Jessiehaugen,
Thanks for the details you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
10-06-2022 12:47 PM
Hi Jessiehaugen,
Chiming in-- have you had the chance to fill out the form?
Best,
Princess
10-09-2022 09:35 PM
Hey Jessiehaugen,
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi