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Google mini won't connect to blue tooth or wifi

Jessiehaugen
Community Member

I have two older Google mini and I cannot get them to connect to blue tooth or wifi in my new apartment. I have another Google home with screen that I did get connected...

18 REPLIES 18

mickod
Community Member

same. using google wifi too.

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for reaching out — let's see what's going on.

 

A few questions: is this the first time you're setting up your Google Home Mini? What's the message you're getting when connecting your speaker to your network? Also, your device needs to be set up first before you can use its Bluetooth feature.

 

Give these steps a try:

 

  1. Make sure your devices are connected to the same network and within 15-20 feet of your router.
  2. If you're using an iOS, turn on Local network access for the Google Home app on your phone settings. Here's how: Privacy > Local Network > Google Home app 
  3. Reinstall your Google Home app.
  4. Reset your Google Home Mini.

Let us know how it goes.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello everyone,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the Community will be happy to lend a hand.


Regards,

Alex

It will not connect to wifi or Bluetooth on any device I've tried. I have a Google pixel 6 phone, and have tried a Samsung phone as well. I have used these speakers previously in a different location with different wifi.

 

How do you reset them?

Princesss
Community Specialist
Community Specialist

Hi Jessiehaugen,

 

You can follow the steps on how to reset on this link: https://goo.gle/32c7nIF

 

Let us know how it goes.

 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hey there,

 

How's it going with your Google Home Mini? Did resetting your device help?

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hello everyone,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Regards,

Alex

It did not help. I have 2 devices and they will not connect to Bluetooth for set up

Azarco
Community Specialist
Community Specialist

Hey Jessiehaugen,

 

If you're still setting up your Home Mini, you can't use its Bluetooth feature yet. Are you getting any message when you connect it to your network? Also, could you try setting it up using a different network or mobile hotspot to isolate the issue.

 

Thanks,

Alex

Princesss
Community Specialist
Community Specialist

Hey Jessiehaugen,

 

Chiming in to see if you have tried the steps posted above? Let us know, otherwise we'll be locking the thread.

 

Best,

Princess

How do I connect to wifi to set it up if I can't connect it to Bluetooth yet?

Muddi
Community Specialist
Community Specialist

Hi Jessiehaugen,

 

Chiming in, after you reset your device - did it ask you to download the Google Home app? Also, are you able to see the temporary network of the speaker on your network list?

 

Follow these steps below to know how:

 

  1. Make sure that you're done resetting your speakers. Check this link for the steps.
  2. Go to the Wi-Fi settings on your mobile device.
  3. Open the list of available WiFi networks and look for an available network with the name “GoogleHomeXXXX" (where XXXX is a random number).
    1. Note: If you previously set up your device and have not factory reset it since it got kicked off of the network, look for the name of the device that you assigned to it in the list of available networks on your mobile device (Example: “Kitchen Home").
  4. If you can successfully connect to the speaker or display's SSID in your WiFi settings, open the Google Home app and try to set up the device.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Jessiehaugen,

 

How's your device? Have you tried the steps above?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

I cannot get any of the steps to work. When I connect to them with WiFi, and then go into the app to set them up, it tells me "Google home mini found. It needs to be activated before set up."

"this device has a few extra steps before you can start set up. Go to the help center to learn more"  then there is nothing in the help but to try using a different device to connect them to wifi (which I've already tried)

 

 

 

Princesss
Community Specialist
Community Specialist

Hi Jessiehaugen,

 

Thanks for the details you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Jessiehaugen,

 

Chiming in-- have you had the chance to fill out the form?

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Jessiehaugen,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi