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Google nest display stuck in a bootlooop

Shedman
Community Member

My google nest display gen 1  is stuck in a bootloop.

 

This only happened a few days ago after my teenager removed it from our home wifi so we could add it to their own wifi and now it's stuck in a bootloop and there is ZERO HELP and ZERO CONTACT FOR HELP!

It did some sort of update when it was liked to the new wifi and has not worked since then.

 

I tried the reset device, it works until it finishes installing and then it does another update and gets stuck into a  bootloop once again!

 

Extremely disappointed!

It's also apparently out of warranty 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Can definitely appreciate how frustrating this will be. Try these steps which may help:

  1. Unplug your device then hold down the volume button while plugging it back in.
  2. Release the volume button once the device turns back on.
  3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

Shedman
Community Member

Thanks.  That got it 👍🏿  

Seems I wasn't quite getting the volume buttons pressed properly 😂🤣

That's about 7hrs mucking around that I'll never get back.  How much extra would it have cost them to add a physical, dedicated reset 🤣

David_K
Platinum Product Expert
Platinum Product Expert

Would've definitely made things easier that's for sure. Glad it's sorted!

Dan_A
Community Specialist
Community Specialist

Hi Shedman,

 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else. 

 

Thanks for helping, davidking!

 

Best,

Dan