06-25-2022 05:44 PM
I get this message every time I try to set my phone up with my nest hub. My partners phone can connect to it so it is not a problem with the wifi settings.
There must be some problem with my Samsung s20 phone. But I cannot figure it out. I have updated my phone and my home app, I have restarted my phone, I have deleted my VPN app, I have turned Bluetooth on and off, nothing has worked yet and I continue to get stuck on the same step. Any ideas?
06-29-2022 02:08 PM
Hey Aleshia92,
Thanks for reaching out — let's figure this out.
A few questions: are you using a private or public network? If private, do you have a dual-band router? Also, aside from your Samsung phone are you able to set it up using a different phone?
Give these steps a try:
Looking forward to your response.
Best,
Alex
06-29-2022 02:32 PM
For anyone having this issue in future I had to uninstall and re install the google home app
06-29-2022 04:12 PM
Hey Aleshia92,
Appreciate you for updating this thread with your resolution, it's a big help. Let us know if you have additional questions or concern.
Kind regards,
Alex
07-02-2022 05:20 PM
Hi Aleshia92,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Alex