Google nest hub dead?

[Schonbech]

When i woke up This morning my nest hub 2 Was totally dead, neither the screen og voice command worked. 

I tried to unplug it and plug it in again.  There was a startup sound an then nothing. My home app could not find the device either. Now i have tried all the troupleshooting. Nothing has worked. 

Is it dead?

[Azarco]

Hey Schonbech,

We're sorry for the trouble this may have caused you — let's see what's going on.

A few questions: was the device dropped or knocked over? Are you still using the original power cable? When you plug it in, can you see any lights on your Google Nest Hub? Could you try resetting your device by pressing and holding both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Let us know how it goes.

Thanks,

Alex

[Muddi]

Hey Schonbech,

How's your Google Nest Hub? Have you tried resetting it?

Cheers,

Muddi

[Muddi]

Hey Schonbech,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi