05-20-2022 08:58 AM - edited 05-20-2022 09:52 AM
Hi there, my google nest hub 2nd generation keeps touch and scrolling itself without touching. It's seem like a ghost is touching and must be a sensor or gesture issue. I've tried the factory resetting, cleaning, restarting and disable the ultrasound sensing, but it's no luck at all. Anybody have a similar issue and solution?https://youtube.com/watch?v=j6mQSNDX6tc&feature=share
05-20-2022 11:35 PM
Hey nikfreno,
Welcome to the Google Nest Community Forum.
Sorry to hear about your Google Nest Hub (2nd gen), but thanks for bringing this up. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
05-24-2022 04:06 PM
Hey nikfreno,
I just wanted to follow up on this. Have you filled out the form?
Looking forward to your response.
Cheers,
Muddi
05-25-2022 05:00 PM
Hey nikfreno,
I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi