Google nest hub max camera won't stay online

[Mikeyr305]

Camera on hub max isn't connecting. Sometimes it works other times I have to disconnect machine for it to work. This is happening every day 

[MplsCustomer · Accepted solution]

@Mikeyr305 

We have a Nest Hub Max and don't have problems with the camera staying online. Have you tried temporarily moving your Nest Hub Max closer to your router just to determine whether the problem is a weak WiFI sign at its current location?

[Mikeyr305]

It shouldn't be an issue with wifi as it has been in same place for 2 years without an issue. 

[MplsCustomer]

@Mikeyr305 

That doesn't sound good.  I hope your Max isn't just dying.

[Muddi]

Hey Mikeyr305,

Thanks for sharing details about the issue here. I know how important it is to have a camera working on your Google Nest Hub Max. Let's dig deeper - when did the issue start? How far is your Nest Hub Max from the router? Do you have other Nest devices (camera, doorbell, thermostat)? What is the current firmware version of your device? Is it in Fuchsia?

By the way, I appreciate @MplsCustomer for helping here. The steps are very helpful and worth trying. 

Cheers,

Muddi

[Muddi]

Hey Mikeyr305,

Checking in to see if you still need help with your device. Let us know by updating the thread, and we're glad to further assist you.

Cheers,

Muddi

[Muddi]

Hi there,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi