Google nest hub max video calls no video of me

[gron]

When making a call my hub max lets me see the person I am calling, but they can't see me. So far the only solution I have is to unplug, wait and plug back in, and wait for it to load. Then it works. Annoying to do this every time I make a call.

[Princesss]

Hi gron,

Thanks for reaching out. 

We're sorry to hear that you're experiencing this with your Google Nest Hub Max. Have you tried checking if the mute button/switch is toggled? Does it happen on multiple contacts you've tried? 

If you still experience it after rebooting the device, let's try to perform a complete reset and see if you will still experience this after set up. Here's how: https://goo.gle/3x50Yl7

Keep me posted.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[gron]

Thank you for your response.  I reset it. Hopefully that fixed it.

[Princesss]

Hi gron, 

You're welcome! How was it after the reset? Is it working good so far?

Best,

Princess

[Muddi]

Hello gron,

It's us again. We want to make sure you're all good — how did the steps go?

Cheers,

Muddi

[Muddi]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Princesss]

Hello gron,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess