Google nest hub not showing search results

[Srdjanmax]

The title says it. I can ask him anything and get a response "here's what I've found..." but it doesn't display anything. "Hey google, what are the latest mega million numbers? Here are the numbers" and it shows nothing. Any ideas?

[frances]

Hi Srdjanmax,

Thanks for reaching out. I am sorry to hear that your Google Nest Hub is not showing any search results. That is an odd issue and I definitely understand your concern. I would be more than happy to help. First, I have some quick questions.

• Which Google Nest Hub do you have? (1st or 2nd gen.)?
• Is your device powering on and working normally besides this issue?
• When you ask a command, does it give you an answer through the speakers at least?
• Does this happen with all commands?
• When you ask a command, what do you see?
  • Does the device act like there is a command? Or is your display not moving at all?
• What troubleshooting steps have you taken so far?

I appreciate your patience, thank you!

[Srdjanmax]

• 1st gen
• Yes
• Yes
• No
• Depends on the question. If I ask what is 2+2 it will tell me 4 and it will display 4. If I ask: show me the latest lottery numbers, it will say: "here are the numbers I've found on the web", but it will not display them. Whatever was on the screen when question was asked, stays on the screen. Usually some photos. In general any answers that are the result of a web search do not get displayed. Google will say "here's what I've found", but it will not display the result.
• I've restarted the device. It did not help.

[GarrettDS]

Hey there, 

So sorry for the late follow up. Just wanted to hop in here to see how I could help. 
It appears that this is more of a Google Assistant issue, so I would suggest that you reach out to our Google Assistant Forum to see how they can help with this. 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[Srdjanmax]

No, the dysplay is still behaving the same. 

[frances]

Hi @Srdjanmax

Thanks for your patience. To better help our team look into this issue, could you send in feedback immediately after this occurs again? Here are the steps to sending in feedback.

I appreciate your assistance and apologize for the inconvenience caused by this issue. Let's get this issue resolved!

[frances]

Hi there,

Just wanted to check in. Is your issue still occurring? Were you able to send in feedback? Please keep me updated, let's get this issue resolved! 

[Srdjanmax · Accepted solution]

Yes, I sent the feedback some time ago. I just tested it and it works. Now the display is showing the search results.

[frances]

HI Srdjanmax,

Thanks for your update. I am glad to hear that your Google Nest Hub is showing search results again! 

Just confirming, has your issue been resolved now? Please keep me updated, thanks! 

[Srdjanmax]

Yes, it has been resolved.

Thanks,

[frances]

Hi Srdjanmax,

Thank you for confirming! As the issue has been resolved, I will go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to reach out and make a new thread again. Have a nice day!