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Google nest hub screen burn

jochua
Community Member

My nest hub has progressively become burnt in and now does not display anything at all. How can I resolve this? Rebooting does not help.Screenshot 2021-09-01 at 2.36.22 PM.png

2 ACCEPTED SOLUTIONS

frances
Community Specialist
Community Specialist

Hi Jochua,

 

Thanks for reaching out. Oh no! That does not look great. I understand your concern and would be more than happy to help resolve this issue.

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 1-3474000031107.

View solution in original post

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day! 

Hilary

View solution in original post

6 REPLIES 6

frances
Community Specialist
Community Specialist

Hi Jochua,

 

Thanks for reaching out. Oh no! That does not look great. I understand your concern and would be more than happy to help resolve this issue.

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 1-3474000031107.

View solution in original post

jochua
Community Member

Hi there I received this notification but I was under the impression that I had to wait for a resolution, hence I didn’t reply. Is there anything I can do to help?

ai
Community Specialist
Community Specialist

Hello jochua,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day! 

Hilary

View solution in original post

jochua
Community Member

Hi there, sorry I missed out on this! Yes, I’d like this to be solved please. What else do in need to do?