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Google nest keeps cutting out when saying sentiences

JoeMama
Community Member

Hi, I recently got a Google nest mini but it keeps cutting out. If I'm going to bed and run through my night routine, it just stops. I've hard reseted it, restarted it, and unplug it for 24 hr. Any suggestions?

3 REPLIES 3

virago83
Community Member

I cannot reply you as I'm in the same boat. Out Nest mini will cut out in mid-reply. We'll ask it for tomorrow's weather and its reply starts off normally but often will cut off suddenly near end of the phrase. Ex, instead of replying with "the temperature tomorrow will be 8 Degrees", it will say "temperature will be".

Sometimes have to ask the same question 2-3 times before getting a full proper reply. This never occured months ago when we first purchased it.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

virago83
Community Member

There's nothing that can be done at our end to resolve the ongoing problem with our Google devices intermittently cutting out in mid-sentence, not replying at all, or having to raise our voices in order for the "deaf" devices to hear us. The problem always has been at your (Google's) end. Probably software-related? Can you refund us our full purchase price? Judging by the number of written complaints here, I'm not alone in having these problems.