cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google nest lost screen display

leeseselja
Community Member

‎03-19-2025 07:33 PM

I have only had my nest for 18 months or so and the screen has gone black. It started with a white line down the right-hand side of the screen and now it gone completely black with a faint halo in the middle. I have tried a factory reset to no avail. It still functions with voice but there is no display. The display is kind of necessary !  Can anyone help as I keep going around in circles on the google help page 

 

0 Kudos
Reply
1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

‎03-23-2025 06:24 PM

Hi @leeseselja

 

Thank you for reaching out to the community! I understand you're experiencing issues with the screen of your device. I know this can be concerning, especially since you've only had it for 18 months. Let me investigate what's happening.

To provide you with the most accurate information, I have a few questions about this issue:

  • When did the issue begin?
  • What type of Nest Hub do you have?
  • What troubleshooting steps have you already tried?
  • Has the device been dropped or knocked over?
  • Is the display still functioning?
  • Is the Google Assistant on the display still working?

Once you provide this information, I'll be happy to assist you further.

 

Best regards,

Debora

0 Kudos
Reply