10-07-2023 08:39 PM
My 3 year old google nest mini suddenly started disconnecting (it would say it wasn’t connected to wifi). I have to set it up daily! Google home is updated. It is next to my wifi. I tried resetting it multiple times, swithced it off and on and also the wifi multiple times. It did not solve the issue. My google home app is in the most update version. Please advise.
10-11-2023 07:03 AM
Hi Syaoran,
I’m sorry to hear about the trouble you’re experiencing with your Google Nest Mini device. Let’s further look into it. A few questions: do you have other Google Nest speakers in your home? If yes, do they also experience similar issues? Are you using a dual-band router? Which band is your Google Nest Mini connected to and what is its distance from the router?
Regards,
Alex
11-01-2023 11:26 PM
No google nest at home. I am not sure if it’s a dual band router. Probably not. The wifi is beside it so around 1 meter. I don’t think it’s the wifi. It has been functioning well on the first 2 years. Then i went for my holidays, came back, reconnected and the problem started from there. No change with phone either.
10-31-2023 03:52 PM
Do you have WiFi 5 or older? or Wifi 6 or newer?
11-01-2023 07:17 AM
Hi there,
We haven’t heard anything from Syaoran for some time now. Let’s wait and see if she still needs help.
Kind regards,
Alex
11-01-2023 11:27 PM
No other google nest at home. I am not sure if it’s a dual band router. Probably not. The wifi is beside it so around 1 meter. I don’t think it’s the wifi. It has been functioning well on the first 2 years. Then i went for my holidays, came back, reconnected and the problem started from there. No change with phone either.
11-02-2023 09:34 AM
Hello Syaoran,
Do you have access to your router settings? If not, try asking your router manufacturer to configure some of its settings:
If the issue persists, kindly provide the Cast firmware version of your Google Nest Mini device.
Best,
Alex
11-01-2023 11:28 PM
Got no idea.
11-02-2023 09:53 AM
Do you know the brand and model of whatever WiFi router the unit is trying to connect to?