Random times Nest does not reconnect with network

[Grayone]

At home  I have two "OK google" devices 1)Home Nest Hub, and 2) Nest Mini.

the 2) nest mini - has worked perfectly for years, and still does. But, I have an intermittent problem with the nest hub as follows:

After its regular re-boot early AM, I find that the unit is off the internet, and says it cannot re-connect.  Initially, troubleshooting this problem via re-start, re-link and other listed fixes - the only thing that works is a complete power off/on at the plug.  I am certain its a problem in the unit possibly software because:

1) The Mini still works, never had this problem.

2) I have now connected a smart mains switch to the Nest hub and can perform the following, in the same location, using the same broadband i.e. not connected to mobile, via my Samsung smartphone:

Holding  phone within one metre of the "unconnected" Nest Hub,  I pull down the device control page, look for the "Nest Plug" item on my list of connected devices, switch the Nest hub off via this button (using same broadband network), the Nest hub turns off and the button shows the plug is powered down. I then press the "Nest Plug" button again, the Nest hub powers on, boots up and then  ALWAYS re-connects to the network, with no problems.

I have both 2.4 and 5 operational, plus have watched the hub successfully reboot itself after a google initiated restart on other occasions.

I have the same number of smart devices attached in the house for more than two years, plus about 6 months ago the problem disappeared for at least two months, it's now happening at least once a week, again.

Any ideas??

[Dynastes]

I have a similar problem with my Nest Hub 2: it sometimes disconnect from the Wifi (even if other devices uses my wifi connection flawlessly).

Even if the Nest Hub 2 is the closest device to my router, it doesn't reconnect to the Wifi automatically. This behaviour started more or less 1 week ago.

Unfortunatelly the unique solution is to unplug the Nest Hub 2 and plug again, but it works only for some hour or for a day

[Grayone]

Dynastes -  So you have this as well... I would like to know from Google the difference between its internal soft restart and a power down/power on.  A Wi-fi setting seems to be retained that may be causing this problem. Not had any information from Google since the last time it happened about a year back.

[Princesss]

Hello folks, 

Thanks for visiting the Community.

We're sorry to hear that you're experiencing this with your Google Nest speakers. I appreciate all the efforts you've made so far to resolve it.

Since this issue is isolated to your Nest Hub, I would like to get its Cast firmware version. To find this, please follow these steps:

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your responses. This information will help me to better understand the issue and provide you with a more accurate solution.

Best,

Princess

[Grayone]

Hi there,

as requested I have looked up my nest hub #1

System Firmware 12.20230611.1.67

Cast Firmware is 1.70.377722

no mention of Fuchsia (or any other flower)   🙂

I hope this helps solve this odd random non-feature!

Best wishes

Ray Buckler

[Princesss]

Hi Grayone,

Thanks for the additional info. Have you already tried performing a complete reset to your device? If not, let's give it a try.

You may follow the steps here: Factory reset Google Nest or Home speakers or displays
 

Let me know how it goes.

Best,

Princess

[Grayone]

Already tried that option.

No change to random  not connecting##Had also tried  a reset last year when it happened before, no difference then either.

[Princesss]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Grayone]

I have completed the form and sent it.

[Muddi]

Hello Grayone,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi

[Biggsyboi]

Grayone, what WiFi do you have? is it Wifi 5 or older?

[Alex_S]

Hi everyone,

Thanks for checking here, Biggsyboi.

Grayone, I see that the team has already sent you an email. Kindly look for the subject line: [1-0294000035262] Your Google Support Enquiry: 1-0294000035262. You continue the conversation there so the team can further assist you. 

Warmly,
Alex