Google nest mini

[Albert1975]

Google Nest mini acknowledge radio station and states that it will play it through Tunein but then only silence. How do I fix it

[Muddi · Accepted solution]

Hey folks,

I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, but do not have any updates to share right now.

Cheers,

Muddi

[Muddi · Accepted solution]

Hi folks,

I'm happy to hear that some of the stations are now working. Let's keep monitoring it as the team is still investigating due to the fact that there are other stations that can't be played. I'll keep updating this thread as soon as I have additional information to share. 

I marked my previous post as a "Solution" to pin my post on this thread so everyone can see it immediately without the need to scroll down  just  to see that our team is already investigating the issue.

@CanadianClub: I'm one of the Community Specialist for Google Home/Nest devices. We are all humans here and not bots. Also, we kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.

Regards,

Muddi

[Muddi · Accepted solution]

Hey folks,

I'm checking in on this thread to see how many users are still having the same issue with TuneIn. Please do not forget to provide your location, radio station that you're having an issue with, and the type of Google Home/Nest device that you have. This information will be very helpful for the team to isolate the issue further.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

We appreciate all your patience. No new updates for now. If you still have the same issue on your devices, please do not forget to send feedback using the keywords: "GHT3 Unable to play <name of station> in Tune In." Also, update this thread with your country and device.

Rest assured that our team is working vigorously on this issue. I'll update this thread again once I got more information to share.

@MarsHotel : Is it happening on a specific station only?

@skram : Thanks for the information. I already forward it to the team.

Cheers,

Muddi

[batsmith]

And I thought that this site was working on technical issues based around a "team" that this information is being forwarded to. But no, it appears to be that "hope" is the main direction of this group.

Why not pass around the wordsheet for Kumbaya?

I honestly think that we users will have more chance of resolving our issues by replacing our technology.

I've had it with this thread, it's utterly pointless and is directed at PR rather than solutions

Kumbaya and sayonara

[Headwig56]

Still hoping that you will find a fix

[Muddi]

Hey folks,

Chiming in to ensure that everything was covered.

We have duplicated this thread to the main one here. You will receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Cheers,

Muddi

[Adamfog]

Took delivery of a new Google Nest Hub (2nd gen) yesterday and TuneIn will not work. 

"Hey Google - play TodayFM on tunein" 

"Hey Google - play 2FM on tunein" 

The response is "I looked for TodayFM on tunein but it either isn't available or cannot be played right now" 

The same happens for any radio station. It will not play via TuneIn whatsoever. 

I can play tunin on my phone and it will cast to the nest hub but that isn't good enough. I need nest hub to be able to play radio without having to cast. It's what I bought it for. 

Very annoyed here 😠😠

[Honva]

Speaker still unable to play RTHK Radio 2 .  In fact, all 5 rthk radio stations are not playing.  Other stations work fine.  
rthk stations plays fine on siri homepod and tunein app.  Therefore is a Google mini problem.

[Nike008]

Still not fixed

[Princesss]

Hi Nike008,

Thanks for letting us know about this. Feel free to fill out the form with all the needed information then let me know once done.
 

Best,

Princess

[Princesss]

Hi Nike008, 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Honva]

Google mini 2nd generation still cannot play RTHK Radio 2 or RTHK Radio 1.  The speaker replies it is going to play the station from Tunein.  However, it goes silent after playing the advertising.

All other smart speakers from other brands has no problem.  Therefore the problem is with google, not the radio station.

The problem has been persisted for more than 6 weeks.  Please resolve.

[Princesss · Accepted solution]

Hi everyone, 

For those who are still experiencing the issue, please provide the following info:

• What type of Google Nest speakers are affected by this?
• What are the stations that are not working?
• What stations are currently working?
• Cast firmware version of your Google Nest speakers

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[Honda]

2nd Gen Mini.  

The following stations not working.  All other radio station has no problem.  

RTHK Radio 1

RTHK Radio 2

RTHK Radio 3

RTHK Radio 4

RTHK Radio 5

Other smart speakers (home pod, Alexa) at home plays these stations well so it is a problem with the mini, not the station.

Cast firmware: 1.56.309385

System firmware: 309385

[Princesss]

Hi Honda,

Thanks for responding.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[siubut]

Hi Princess,

I have similar issue to play RTHK radio station, but I am using Nest Hub. I also followed your instruction and submitted the form. Hope to hearing from you soon.

Henry

[Princesss]

Hi siubut,

We've received your form-- thanks for filling that out. Kindly provide the following info:

• What type of Google Nest speakers are affected by this?
• What are the stations that are not working?
• What stations are currently working?
• Cast firmware version of your Google Nest speakers

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[siubut]

Hi Princess,

Please refer my update as below.

• What type of Google Nest speakers are affected by this?
  • Nest Hub, Nest Hub Max
• What are the stations that are not working?
  • RTHK Radio 1, RTHK Radio 2, RTHK Radio 5
• What stations are currently working?
  • Nil, I haven't tested any other stations
• Cast firmware version of your Google Nest speakers
  • Next Hub: 1.60.305621
  • Nest Hub Max: 1.56.295071

Henry

[AUSDC]

GHT3 Unable to play RTHK Radio 2 in Tune In.

My Location:
-Australia

What type of Google Nest speakers are affected by this?
-Google nest mini
-Google hub mini
-JBL link portable
-Xiaomi Mi Smart Speaker

What are the stations that are not working?
RTHK Radio 2
RTHK Radio 1
Metro Showbiz FM

What stations are currently working?
ABC radio
BBC radio

Cast firmware version of your Google Nest speakers

Google nest mini
-1.56.309385

Google Hub mini
-1.60.305621

JBL link portable
-1.52.272222

Xiaomi Mi Smart Speaker
-1.52.272222