Google nest setup issue

[jtw]

I first see the Google logo for about 20 seconds. Then a screen that tells me to hang tight while it updates. It gets to 100% and then restarts. It then repeats this cycle of updating and restarting as long as I leave it plugged into the outlet. My Home app says the Nest Hub is set up but it can't connect to it. This product has worked with this same power cord and outlet for the last several months without issue. 

So far, I have tried using a different outlet and performing a factory reset (good volume up and volume down for 10 seconds) and using 2 phones and a mobile hotspot. Nothing has had any impact. Any suggestions are appreciated. Thank you. 

[mrcotten]

Having trouble setting up your Google Nest device? Don’t worry — many users face Wi-Fi connection or app sync issues during installation. Try resetting your router and reconnecting through the Google Home app. For a step-by-step guide and troubleshooting tips, visit our detailed post below website 

[jtw]

Thanks I have tried re starting my router and it did not work. I also tried my wifi network at home and the one at work with no success 

[AndersC]

Hi @jtw,

Thank you for posting in the community. I'm sorry to hear you're experiencing an issue where your Nest Hub is stuck in an endless loop of restarting after an update, even though the Google Home app indicates it's set up. I appreciate you letting me know that you've already tried a different outlet, a factory reset, different phones, and a mobile hotspot. I'm happy to assist you.

Since your device is stuck in the update loop, please first confirm the model of your Google Nest Hub and then follow the steps below in the same order even when you already performed some of them:

1. Make sure the speaker or display is within 15 to 20 feet from the router.
2. Reboot the speaker or display.
   • Disconnect the power cable from the display, and then reconnect it.
     
3. Reboot the router.
   
   • Note: Most routers just need to be unplugged from the power source and then plugged back in to reboot.
     
4. Allow the 2 devices to fully reboot and attempt to reconnect.
5. If the issue still persists after rebooting the display and the Wi-Fi router, reset your display again by pressing and holding both volume buttons together and release them after the device confirms the reset.

@mrcotten, thank you for the helpful information provided.

Keep me posted. I'll be waiting for your response.

Regards,

Anders

[Bionic]

I am having the same issue and it is not working

[jtw]

thanks for your reply. i tried again with no luck. model number is: GUIK2

[AndersC]

Hi there,

Thank you for replying and for confirming you already tried to perform the troubleshooting provided above.

Given the troubleshooting steps performed and the scenario you're experiencing, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders