Google speaker not setting alarms anymore

[ricsil]

Hi there , I have a few google minis speakers 1 and 2 generation , two google speakers , tow google nest hubs and one google nest  hub Max, none of them are able to set an alarm since a couple weeks ago July 2022. I already re-set the devices and connection to the internet. Please help.

[Muddi]

Hey ricsil,

Thanks for sharing details about the issue. My apologies for the delayed response here.

It must be a frustrating experience when you can't set up an alarm on your Google Home and Nest devices. Could you tell us the current firmware version of your speakers. Also, for Google Nest Hub, please provide us the operating system as well.

Below are the steps on how to check the firmware and operating system of your device:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for operating system and  Cast firmware: "X.XXX.XXXXX." 

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi ricsil,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[ricsil]

Hi Princess,

I have tried everything on my power but still no progress . Thank you for trying to help.

Best regards

[Princesss]

Hi ricsil,

Thanks for responding. Could you please tell us what country are you located at? Also, since you mentioned that all speakers won't set an alarm, can you tell us what commands have you tried using?

Best,

Princess

[Princesss]

Hi ricsil,

Chiming in to see if you still need help with this. Hope the previous post helped, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi ricsil,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[ricsil]

Hi there

I´m located in Portugal but all my speakers are set to ENGLISH 

I have used all command I could remember like:

Hey google Set  new Alarm

Hey google Set  Alarm  

Hey google Set a timer

Hey google wake me up

[ricsil]

Hi there

I´m located in Portugal but all my speakers are set to ENGLISH 

I have used all command I could remember like:

Hey google Set  new Alarm

Hey google Set  Alarm  

Hey google Set a timer

Hey google wake me up

None above seam to be working all I get is error message 

[Muddi]

Hey ricsil,

Thanks for coming back to us. Please note that we can only guarantee the full functionalities of the Google Home and Nest speakers or displays on those countries where it is officially released and supported. Currently, Portugal is not one of them but we're always looking for ways to bring the devices on additional countries.

The best thing to do now is to send feedback via voice command on your devices by saying, "Hey Google, send feedback" followed by a brief description about the issue. You can also visit this link for more steps.

Cheers,

MUddi

[ricsil]

Hi Muddi,

Thanks for your reply but i have to say it doesn't make any sense , firs of all the speakers always worked fine until a few weeks back , they are set to English so location means nothing , they tell the time and  weather just fine so not being located in an specific physically  in some specific  country can not dictate functionality , it like you are saying that both  my Phones cannot function outside US, I own an PIXEL 4XL and I can set alarms with my voice ! So the problem is something else for sure. 

Regards 

[Muddi]

Hey ricsil,

Sorry if you feel that way. I understand your point. However, since you are located in a country where the device is not fully supported it may or may not receive the software needed and that's one of the possible reason why you're experiencing issues with your device. Your phone is different from your Nest Hub Max - they have different functionalities and capabilities. Your network IP address will affect how your speaker will work.

Moving forward, we still forwarded this to the team, and best thing to do now is to send feedback on your device.

Cheers,

Muddi

[Muddi]

Hey ricsil,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[ricsil]

Hi Muddi , a few days back I went to Google assistance settings and notice that I had English as first language and then Portuguese as my second language, so I removed Portuguese altogether and suddenly the alarm function came-back to life again!   So all good now. Thanks for trying to solve this with me!!! 

[Muddi]

Hey ricsil,

Happy to hear that you are able to set an alarm now on your speakers. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

[Muddi]

Hey ricsil,

As we got our resolution here. I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi