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Google speakers not working with Apple Music

Smallattenspan
Community Member

Hello. 

having trouble with Google speaker not playing my linked Apple Music subscription. I have followed all directions I've seen for potential problem solving but nothing works. I link my Apple Music account, select it. When I ask Google to play music from Apple Music the speaker acknowledges the command but no music is played. 

I've reset all speakers apps and unlinked re linked Apple Music's. Confirmed all are on same network with same emailaddresses. 

16 REPLIES 16

Dan_A
Community Specialist
Community Specialist

Hi Smallattenspan,

 

This is not the experience we want you to have, let me help you and thank you for doing some troubleshooting steps. A few questions: which Nest speakers are we working with? Was it working before? Are you able to cast from your phone to your Nest device? What country are you located in?

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.

 

If the issue persists, you can revert your device back to its original settings by doing a factory reset and setting it back up. Here’s how. Tell us how it goes.

 

Best,

Dan

Nest audio smart speaker. It was working before.  I am able to cast. United States. Sequential reboot did not work. Reverting back to factory settings did not work. 

the speaker acknowledges my request, however, music does not play after that.

 

 

 

Hey there,

 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 

Best,

Princess

I have replied to all your comments. I have replied to your emails. I'm still having an unresolved issue. None of your recommendations have worked. Your VPN idea is absurd. Please continue to make suggestions to fix the problem.

Dan_A
Community Specialist
Community Specialist

Hello there,

 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Muddi
Community Specialist
Community Specialist

Hello Smallattenspan,

 

Chiming in, to further isolate the issue, please try setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Audio). Once done, try playing music from Apple music.

 

Keep us posted.

 

Cheers,

Muddi
 

Princesss
Community Specialist
Community Specialist

Hi Smallattenspan,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

The issue is still not resolved. There have been no adequate recommendations in the thread from Google itself. I am not using two separate cell phones with a hotspot and a VPN to try and get the system to work. That is absolutely absurd.

Hey Smallattenspan,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,
Princess

Hey there,

 

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hello Tmendoza,

 

Sorry to hear that. A few questions: when did the issue start? What country are you located in? How far is your Google Home/Nest device from the router? Are you able to play music from other music services like YouTube Music?

 

Looking forward to your response.

 

Cheers,

Muddi

This is the most absurd answer to trying to fix the problem I've heard of. I'm not using a separate VPN and  two cell phones to play or cast music. The speaker should simply do what it's asked, and what it is intended to do.

I am still having problems. The solutions that you recommended in the thread have not worked.

Tmendoza
Community Member

Mine is doing the same thing . I’ve tried restarting and resetting. I’m starting to hate these speakers 🙄

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni