Grey screen of death

[Sig397]

My Google Hub is stuck on the gray screen.  Factory resets have not worked, unplugging has not work and I cant find a solution anywhere.  I have heard that Google knows of the issue and that they will replace this for free but I cant find contact information to confirm this?  Any help!!

[David_K]

Are you using the original power supply and adapter that came with your device?

Just checking, have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Princesss]

Hi everyone,

Thanks for posting.

@David_K, I appreciate your help on answering this thread.

@Sig397, hope the steps provided on the previous thread worked on your end. Feel free to update this post if you have any questions.

Best,

Princess

[Princesss]

Hi everyone,

Chiming in to check if you still need help with this?

Hope the previous post answered your question, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess