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google nest stays in recovery mode

w1980
Community Member

On our google nest first we say a grey screen with g logo. After resetting he stays in recovery mode, then you reset and he goes back to recovery mode. The google nest is just two years old. I have tried all the things to reset but the google nest stays the same. It's a loop and he's not going out of it. I want a solution? I have sent a mail but no reaction?

Please help...

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey w1980,

 

I understand how it feels when your device is not working. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

 

  • Have you tried plugging the device to a different power outlet?
  • When was this issue (stuck on gray G logo) first noticed?
  • Was the device already in this state when you first discovered it?
  • If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
  • Did you unplug the device or was there a power outage shortly before you discovered this issue?

Are you able to try the recovery mode on your devices? If not, please follow the steps below:

 

  1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
  2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Looking forward to your response.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey w1980,

 

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey w1980,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Best,
Alex