Grey screen of death

[Rangarajan70]

My Google Hub is stuck on the gray screen. Factory resets have not worked, unplugging has not work and I cant find a solution anywhere. I have heard that Google knows of the issue and that they will replace this for free but I cant find contact information also any chat link.  I am based in New Delhi, India.  
anyone from google kindly contact me on my email address. “#”

[David_K]

Just to confirm, you're using the power cable and adapter that came with your device? By reset, you're referring to the recovery mode steps below?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Azarco]

Hey folks,

davidking You've been awesome providing those steps.

Rangarajan70 Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hey Rangarajan70,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

[Azarco]

Hi Rangarajan70,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex