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Help relocating google mini

nilanjenator
Community Member

My Google Home was working fine.

I then moved homes.

Added a new home.  Deleted speaker from old home.  

When I try to add the speaker, it reaches the point of connecting to the wifi (new) and keeps retrying

I have reset to factory settings - by turning off the mic and pressing for 20 seconds or so

 

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

You may already have tried some of these steps but I'll link to them in full:

Need help with setup? Troubleshoot common Google N… - Google Nest Community

nilanjenator
Community Member

I think I need some specific ideas.  The only thing I haven't tried is chaning the router settings.  But I moved a Amazon echo and that worked fine.

David_K
Platinum Product Expert
Platinum Product Expert

There aren't really anything specific ideas for this one. All of the possible troubleshooting steps are included in the post I linked above.

there are others who have faced this issue.  I am looking for advice from them

nilanjenator
Community Member

It's nothing short of weird that Google expects customers to go through these steps to figure out the problem.