Hey Google Team, how's that fix for 3-year long bluetooth issue with Nest Mini coming along?

[Jackbenimble]

Google decided to shut down yet another thread where they promised to keep us informed about the terrible bluetooth connective issues with both generations of these products.

I bought the 2nd Gen Nest thinking since it claimed improved Bluetooth, it would finally solve the issue I had with my old Mini where anytime it tried to connect to any brand or era of bluetooth speaker, it would constantly drop out. This occurred with every single device it connected to, and if some tech person chimes in with the usual "Did you try this?", I will reply YES, OF COURSE I DID. So did hundreds of thousands of users who also chimed in. So I get the new Google Nest, and guess what. THE EXACT SAME ISSUES. I can connect any other bluetooth devices to these various speaker models with zero issue. Google must know by now that either the hardware is faulty and they will do nothing to fix it, or their engineers are incompetent because they can't manage the most rudimentary bluetooth connection. So since you decided to close that unresolved thread where you promised to keep us updated, I made a new one. If you are interested in the original one it is here:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Bluetooth-transmision-quality/m-p/37017...

So how about it Google? What is your excuse this time? Are you going to shut this down immediately or are you going to actually listen to your customers and do the right thing?

[kelanfromgoogle]

Hi @Jackbenimble 

I understand you are frustrated. I also see that the closed thread you’re referencing is from last year. Please note - threads on the Google Nest Community are locked after a period of inactivity in order to encourage content freshness and relevance, and to make it easier to spot ongoing issues. This is not an attempt to "shut down" conversation.

I also encourage you to read through and follow our Community Guidelines - Google Help Forums are here to encourage helpful, user-friendly, and safe conversations. We do not tolerate language or behavior that is threatening or bullying. If you continue to breach these guidelines, we may limit or restrict your ability to participate in the Community.

With that said, we'd still like to look into your issue. Your posts imply that you're having trouble with the Bluetooth connection with your Nest Mini, have you already contacted our customer support team? They're better equipped to help with more technical troubleshooting, and you can get in contact with them at the following link: https://support.google.com/googlenest/gethelp?hl=en

I also encourage you to submit feedback directly from your device, if you haven’t already. Just say “Hey Google, send feedback” and provide as much detail as possible when prompted.

Thank you,
Kelan

[Jackbenimble]

How about instead of asking me the same questions and sending me down yet another useless wild goose chase of suggestions that never work, you have a little read of the links from past forums where dozens of your users complained about this. Did we receive actual help? No. Did we receive promises that the team was working on this? Yes. So where are the results? How on earth do you not know about this known issue? What do you think you are going to say or do that is any more helpful than a placebo?

You can also read these other threads where your team accomplished nothing but empty promises:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Terrible-Bluetooth-connectivity-on-both...

This one has 82 replies and started in 2021 but apparently you haven't looked at it because your admins locked it despite it being in constant use:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-Wifi-Bluetooth-connection-to-speaker-issue/m-p...

Oh and you'll really love the chosen answers for this one:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Bluetooth-transmision-quality/m-p/38237...

Sorry if I'm gruff, but honestly what do you expect from us at this point when you don't even know this is a known issue? Oh and I've sent feedback via the Google Nest Mini, but like all of these attempts at help, they go into a wishing well and disappear.

[kelanfromgoogle]

@Jackbenimble - it's still unclear to me if you've contacted our support team about the issue you're experiencing. You've also provided a link to a thread detailing an issue with Nest Wifi, which is different from what you've described with your Nest Mini. 

I know you're frustrated, but to effectively provide troubleshooting our team needs a clearer understanding of what devices you're using, what you are trying to have these devices do, and details such as which mobile OS you're using the Google Home app with, and even media apps that you are trying to stream via Bluetooth.

As I mentioned above, for technical troubleshooting it's best that you get in contact with our support team who is better equipped to walk through specific steps and help diagnose your issue. If you'd like, you can also fill out this form where our team can gather additional details. 

Thank you,
Kelan

[Jackbenimble · Accepted solution]

I provided you with 3 freaking topics where we go into great detail about the actual topic at hand, not the one you cherry picked from the pile. Again the dishonesty with your team. We already went through this, I don't want your help. I hate your products. I hate your company. I will never trust your company or your dishonest team again. Stop screwing people around by pretending you don't know the issue at hand.

[MikeFromHouston]

Just toss all that BS in the garbage. Google doesn't care and this help community board sure doesn't give an F. Lol I'm still waiting on support from YouTube about how all the videos I click on says content not available now with over a month ago and I have a YouTube premium subscription so you can see how Google doesn't give an F. Just switch to Amazon like everybody else is doing.