Hmm something went wrong please try again later

[jimbrown]

In the last couple of months, I have been getting more and more of these errors.  "Hmm something went wrong please try again later"   I feel the reason is because I have two Google Home nearby and one answers, and the other is confused.  This error is new as I have had multiple Google forever.    I can also tell you that Google Home Mini always hears where the Google Home Hub does not even if you talk to the Hub within 3 feet and the Mini is 10 to 15 feet away.   This is very frustrating when trying to display something like a timer or weather and the mini takes over.    I have even set the sensitivity high on the hub and low on the mini.   please advise or report to google.  Yes,  I have done feedback to google.    

[ByronP]

Hi jimbrown,

Thank you for posting in the community. I apologize that you're experiencing troubles with your Nest Hub, which isn't responding to the Google Assistant and is displaying the error "Hmm, something went wrong. Please try again later." I understand how frustrating this can be. I appreciate your effort to troubleshoot this situation. Let's work together to find a solution.

For further assistance, I need to ask a few questions:

• What type of Nest Hub device do you have?

• Does the Nest Hub never respond to the hot word, or does it only respond sometimes?

• How long did the Nest Hub work as intended before you experienced this symptom?

• How often does this happen?

• Does the success rate vary based on how far away you are from the Nest Hub?

• If the success rate varies, what's the farthest distance (in feet) you can be away from the Nest Hub before it starts to fail?

• Does the same situation occur when others speak to the Nest Hub?

• What kind of environment does the Nest Hub fail in? Examples: Is the environment noisy, normal, or quiet?

• Where is your Nest Hub placed? Examples: Is the device by itself, up against the wall, next to a TV or audio speaker, or next to a microwave?

• Is there anything that covers the Nest Hub? (Example: If a child has decorated the Nest Hub with stickers)

Please keep me posted; I'll look forward to your response.

Regards,

Byron

[jimbrown]

• What type of Nest Hub device do you have? Google Nest Hub 7"

• Does the Nest Hub never respond to the hot word, or does it only respond sometimes? Responds most of the time but sometimes and more recently Google Nest Mini responds even though it's in another room.   

• How long did the Nest Hub work as intended before you experienced this symptom? More than a year. 

• How often does this happen?  every once in a while, 20% to 30% of the time.  

• Does the success rate vary based on how far away you are from the Nest Hub? No,  as I can be less than 3' and looking at the hub and the mini will respond.  

• If the success rate varies, what's the farthest distance (in feet) you can be away from the Nest Hub before it starts to fail? very hard to say as I have one in every room and one will respond.  

• Does the same situation occur when others speak to the Nest Hub? yes.

• What kind of environment does the Nest Hub fail in? Examples: Is the environment noisy, normal, or quiet? Normal

• Where is your Nest Hub placed? Examples: Is the device by itself, up against the wall, next to a TV or audio speaker, or next to a microwave? all are by themselves. Hub on nightstand or kitchen counter Mini on a shelf or table with relatively nothing around them or imposing.  

• Is there anything that covers the Nest Hub? (Example: If a child has decorated the Nest Hub with stickers) No absolutely not

[ByronP]

Hi jimbrown,

Thank you for your response and answers. Based on the information provided, please do the following:

• Make sure that the microphone of your Nest Hub is not blocked; ensure that the two microphones on top of the Nest Hub are not covered.

• Verify if your Nest Hub responds to the hot word "Okey Google" or "Hey Google" and the LEDs turn on correctly.

• Make sure your Nest Hub is powered by the provided power cord and is plugged directly into a power outlet. Please check the connections are secure (not loose).

• Verify if your Nest Hub is not muted. Please follow the steps to review:

1. Press or toggle the mute button or switch on the back of your Nest Hub.

2. When you hear the Google Assistant say that the device is muted, check if the LED lights indicate that the device is muted and press it again to unmute the device.

Let me know how it goes and keep me posted.

Regards,

Byron

[jimbrown]

• Make sure that the microphone of your Nest Hub is not blocked; ensure that the two microphones on top of the Nest Hub are not covered.   I said "absolutely not"  

• Verify if your Nest Hub responds to the hot word "Okey Google" or "Hey Google" and the LEDs turn on correctly.   I said it works 70% to 80% of the time.

• Make sure your Nest Hub is powered by the provided power cord and is plugged directly into a power outlet. Please check the connections are secure (not loose).  it's the ORM power cord and plugged into outlet

• Verify if your Nest Hub is not muted. Please follow the steps to review:  It is not muted otherwise it would not respond

1. Press or toggle the mute button or switch on the back of your Nest Hub.  It is not muted

2. When you hear the Google Assistant say that the device is muted, check if the LED lights indicate that the device is muted and press it again to unmute the device. It is not muted

Very disappointed in the question or suggestions.  

[ByronP]

Hi jimbrown,

Thank you for your response. I'm sorry for the misunderstanding. Let's explore additional options.

Please do the following to reboot your Nest Hub:

1. Disconnect the power cable from your Nest Hub.

2. Leave it unplugged for approximately one minute.

3. Reconnect the power cable back into your Nest Hub.

If the situation persists, please do the following:

1. Tap and hold your finger on the touch surface or your Nest Hub for approximately 3 seconds.

2. Check if the LEDs turn on.

3. If LEDs turn on, please go to your Google Home app and check My Activity to review the audio record quality. Here are the steps:

4. Please ask your Nest Hub a question and check the audio quality. Ex. "What's the weather outside?"

5. Then check the audio recording in My Activity; here are the steps:

6. Open the Google Home app, then tap Settings.

7. Under Home features, tap Privacy.

8. Verify the Google account on screen is the one linked to your Nest Hub.

9. Select Home activity.

10. Identify the most recent command that generated a failed response.

11. Select Details below their Assistant Query (this will expand out the details).

12. Tap the Play button on the query card (have them play a few) to confirm from My Activity what the speaker or display heard at the time the issue occurred.

13. Please review if the audio recording is clear or if there is static, buzzing, or distortion.

Note: The goal of this test is to determine if the mic is defective or if it's another situation.

Let me know how it goes and keep me posted.

Regards,

Byron

[jimbrown]

I think your missing the point of this issue.  it's that two google devices are competing to respond and when one does the other thows the error and the other issue is the Google Home Mini always has better response time then the Google Home Hub.  This is a bug in the firmware as this issue did not used to happen.  it's not a hardware issue as I have three hubs and five mini's and it happens on multiple hubs very unlikely that I have hardware issue with multiple devices.       

[ByronP]

Hi jimbrown,

Thank you for your response. I appreciate that you pointed me in the right direction and provided detailed information. Let's check for alternative options.

Based on the information provided. Please answer these additional questions:

• Did you reboot your router?

• What troubleshooting steps have you done so far on your Nest Hub?

• As you mentioned, this situation occurred with all your Nest Hubs?

• If so, have you tested the commands and checked the time response for each of them?

• Please keep me posted.

Regards,

Byron

[jimbrown]

• Did you reboot your router? Yes,  router gets rebooted weekly

• What troubleshooting steps have you done so far on your Nest Hub? Everything noted in this discussion.  Rebooted, changed sensitivity.  Hub +2 Mini -2 

• As you mentioned, this situation occurred with all your Nest Hubs? Two of them, one is in the basement with no other Google home 

• If so, have you tested the commands and checked the time response for each of them? Yes, but Google Activity does not show error otherwise I would reference that in this discussion.

[ByronP]

Hi jimbrown,

Thank you for your response. I appreciate the detailed information. Let's check other options.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep an eye on your email for further instructions.

Regards,

Byron

[jimbrown]

Form filled out. 

[ByronP]

Hi jimbrown,

Thank you for your response. I received your form, and our dedicated team will reach out to you via email for further instructions.

Wait for more details in your email.

Regards,

Byron

[jimbrown]

Appears this is a known issue and was reported in August 2023 Google Assistant on Multiple Devices - FAQs Answered

[jimbrown · Accepted solution]

So I move all of my Google Home devices to another SSID and it has greatly improved / possibly fixed.  I believe the issue is with wpa2/wpa3-personal and WiFi7 On vs wpa2-personal and WiFi7 Off.  I think the issue is with wpa3-personal.