Home Hub Setup fails. Instructions contain no additional suggestions

[HomeHubVictim]

We have had a Nest Hub Max for several years and it has worked well until it didn't. I decided to go thru the setup process which now fails to complete. Any errors indicate that it's a WIFI problem but it isn't. For one thing I can adjust it's volume and I hear it beep and I can see it connecting in my WIFI log. What else can be done? I have reset the hub, messed with adding it a deleting it in the Home app, etc. Nothing works. Is it semi-bricked? What would cause that? 

[AndersC]

Hi @HomeHubVictim,

Thank you for posting in the community. I understand you're having inconveniences setting up your Nest Hub Max. I'll be happy to assist you.

To better understand your concern, please provide me with the information requested below:

• Is this the only device you can't set up in the Google Home app?
• Are you setting up your display from an Android or an IOS device?
• Is the display powered on and directly connected to a power outlet?
• What LED lights appear on the top and back of the Google Nest display?
• What happens when the hotword "Hey Google" is said?
• Has the Google Home app been updated recently?
• Is the display in the same room and within 15-20 feet of the setup device?

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[HomeHubVictim]

I changed my strategy and tried holding the volume up and down button while plugging it in. Sucess; no thanks to any instructions I found anywhere.

[AndersC]

Hi @HomeHubVictim,

Thank you for letting me know you tried to factory reset your device, but unfortunately you're still encountering the same inconvenience.

To help me find the best solution or troubleshoot the issue effectively, could you please provide me with the information I requested in my previous post?

Let me know if you have any other questions.

Regards,

Anders