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Home Max as Bluetooth TV “Sound Bar”

LJC
Community Member

I have just purchased the LG C2 OLED TV and wanted to use the google home max as a TV “sound bar”

On first try it paired with the TV fine. And played audio through the home max but the picture was out of sync with the sound with audio coming out 1/2 second delayed.

then eventually the audio starts crackling and goes really out of sync.

As a diagnosis test, LG suggested trying the Bluetooth pairing with other speakers, I tried it with a very cheap Bluetooth speaker which worked flawlessly and then the google home (medium size) that was in another room and that also worked very well.

So why is it that the google home max that is underneath the tv in the same room is out of sync and crackles and has broken audio?

I’ve tested my iPhone 12 Pro using Bluetooth to the home max and the lip sync is fine and no crackling?

The TV is out of sync on all apps, YouTube, Netflix etc

The C2 doesn’t have 3.5mm out or I could use that into the back of the max

9 REPLIES 9

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

LJC
Community Member

Hey Jake,

 

thanks for taking the time to reply.

 

I’ve had a look at the info and I don’t feel this is the issue.

 

the issue is, the google home max plays the audio after the words are spoken visually. This is t the case with the google home medium size, google home small size or cheap Bluetooth speaker which play the audio nearly instantly, just seems to be the google home max that doesn’t play in sync hmm?

Muddi
Community Specialist
Community Specialist

Hey LJC,

 

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, are you using the Home Max as an external speaker for your TV? Also, are you playing a video?

 

Cheers,

Muddi
 

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hi LJC,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan

LJC
Community Member

Hi

 

yes, trying to use the home max as a sound at for the tv using it’s built in Bluetooth (tv doesn’t have 3.5mm output)

 

other Bluetooth speakers and other google home speakers work fine but the home max is delayed ?

Dan_A
Community Specialist
Community Specialist

Hey there,

 

Apologies for the delayed response and thank you for your patience. I need to set your expectations. Google Nest speakers are purely designed to play media on its own. You will be able to connect it to other devices via bluetooth however, the synchronization may or may not work that well. It might have worked on smaller bluetooth speakers due to not needing a lot of power or data to play music from other devices. That may very well be the reason why a plug is needed for its aux port connection to other compatible devices.
 

While we're at it, let us do a factory reset to revert your Google Home Max to its default and original settings. Setting it back up is needed to refresh the device:

 

  • On the back of Home Max, press and hold the factory reset button, located near the power cord, for about 12 seconds. Your Home Max will let you know that it's resetting.

 

Set it back up and connect it to your TV via bluetooth and tell me how it goes.


Kind regards,

Dan

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Dan_A
Community Specialist
Community Specialist

Hi LJC,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Thanks,

Dan