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Home Mini (OG) seems to be bricked

DWatson
Community Member

Sometime in the past week, my one Home Mini (OG) seems to have turned into a brick. It's not appearing in Google Home. It's not showing up on the network--not active in router's client list, no DHCP address assigned. It's not advertising its unassociated WiFi SSID. It's non-responsive to touch on left/right side. Un-plugging and re-plugging power leads to two white dots then the dancing white dots side-to-side for ten or fifteen seconds then nothing. Absolutely nothing. Attempted factory reset via button on bottom of device, per Google-documented procedure. First LED came up green immediately. Nothing else happened after five seconds. Nothing else happened after another ten seconds. Or twenty. Or thirty. No "sound confirms that the device is resetting". No change in the LED indication. No improvement in condition.

This is the second Google Home/Nest device that's bricked on me this year. (First was a Home Hub/Nest Hub (OG)) that bricked similarly and ignored factory reset, and that took months for Google to admit they'd bricked it with a bad update and swap it for a refurb unit.) This is getting old...

Anybody else suddenly have bricked a Home Mini?

1 Recommended Answer

DWatson
Community Member

The [plug in / four white / unplug / repeat 10x] trick seems to have brought this device back to the living. (Albeit in reset state.) Go figure.

View Recommended Answer in original post

14 REPLIES 14

DWatson
Community Member

The [plug in / four white / unplug / repeat 10x] trick seems to have brought this device back to the living. (Albeit in reset state.) Go figure.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device being stuck on the G screen? I understand this is not ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

wilson21
Community Member

Are you offering help for Hubs or Next speakers in general? My Home Mini shows a green light when you hold the reset button. It doesn't matter how long you hold the button, still the same green light.

I know mine still isn't resolved, tried all the suggestions. Do you have any new ideas? 

Born2bewild
Community Member

My mini 1st gen is stuck on green dot screen...wont factory reset

Juni
Community Specialist
Community Specialist

Hi Born2bewild,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni

Jake
Community Specialist
Community Specialist

Hey all,

 

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. I found an article with more details on the lights you would see on your device. Please let me know if that helps provide more details. If the issue is still present, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


Please let me know if you are having any trouble getting in contact with our Team. I would be happy to review, and answer any questions you may have.

 

Best regards,

Jake

I've tried to respond via the link you gave us, and it won't allow me to submit. 

Jake
Community Specialist
Community Specialist

Hey Pinkerbell29,

 

I am sorry for the late reply, and to hear you are having issues with the form. I had checked with our Team, and the form should be working from here. Please let me know once that has been filled out, as I want to ensure you are being helped.

 

Best regards,

Jake

Jacobi
Community Member

Same exact thing. Unplug, replug 4 lights repeat 10x doesn't work. Idk

Same here. Just does nothing. 

wilson21
Community Member

doesn't work for me either. Google told me I'm out of luck because the device isn't under warranty. very frustrating

WarrenChandler
Community Member

Same.  Software update seems to have bricked it (stuck on the G loader).  Waste of money and no replacement.  Will cancel my Google Music subscriptions, since they're now redundant.   "Alexa, you wouldn't treat your customers like this, would you?"